Services
Our company outsources to a third-party provider to handle Front-office services, Customer support and service, Handling customer inquiries, complaints, and support via phone, email, chat, or social media.
CUSTOMER SERVICE CALL MANAGEMENT (Helpdesk)
- Inquiries Management
- Complaints Management
- Requests Management
SERVICE CALL HANDLING (Service Fulfillment)
- Concierge Service
- Delivery Service
AFTER-SALES SUPPORT (Relationship Continuity)
- Welcome Call
- Feedbacks
- Record Updates
INBOUND SALES SUPPORT
- Subscription Confirmation
- Subscription Upgrades
OUTBOUND SALES SUPPORT
- Product/Service Introduction
- Trials and Samples Random Distribution
TRANSCRIPTION SUPPORT
- Medical Transcription
- Legal Transcription
ADVERSE MANAGEMENT
- Monitoring and Resolution
Other Services
- DATABASE GENERATION AND MANAGEMENT
- SOFTWARE DEVELOPMENT
- RESEARCH AND SURVEYS
- DATA ANALYSIS
- BUSINESS PROCESS DEVELOPMENT
- DIGITAL MARKETING