This service merges the functions of Helpdesk and Service Fulfillment. This integration fosters a more data-driven program, allowing all users to access extensive historical information regarding customer responses to requests or inquiries. Our offerings range from individual services to comprehensive solutions, all designed to enhance customer satisfaction, retention, and overall value. We assist you in optimizing your customer interactions by overseeing your customer marketing and interaction center, allowing you to concentrate on your primary business functions and strengths.
HELPDESK
- Feedbacks (Complaints and Commendations)
- Inquiries
- Technical Support / Assistance
SERVICE FULFILLMENT
- Request Fulfillment (changes, replacement and update)
- Confirmation
- Message relay / dunning
- Subscriptions and cancellations
- Booking and Reservations (scheduling)
- Concierge-related activities
SALES AND MARKETING
- Telemarketing
- Tele- sampling (random/ identified selection for product testing or installations โจof software)
- Appointment Setting
CUSTOMER TOUCHBASE PROGRAM
- Welcome Call (on- boarding)
- Survey and Research
- Record Update
- Validation (account subscription / enrollment)
RECOVERY AND RETENTION PROGRAM
- Anti-attrition
- Credit and Collection
- Adverse Event Management (Investigation, Monitoring and Resolution)